Your shrimp are packed with care and shipped with our Live Arrival Promise. If any shrimp arrive DOA, we will make it right.
How to Activate the Promise
- Take a photo or video of the shrimp in the sealed bag within 2 hours of delivery.
- Contact us immediately with your order number and images.
- Keep the shrimp in the original packaging until we confirm your claim.
What’s Covered
- Full replacement or store credit for any DOA shrimp.
- Priority support for all guarantee claims.
What’s Not Covered
- Carrier delays, weather‑related issues, or missed delivery attempts.
- Packages left outside after delivery.
- Shipping costs.
We want every customer to receive healthy, active shrimp—and we stand behind every order.